1. Hosting Plans
We offer a 7-day risk-free trial period on new hosting purchases. If you are not satisfied with our service within 7 days of your initial purchase, you may request a full refund by contacting our support team.
2. After the Trial Period
Refund requests made after the 7-day trial period are evaluated on a case-by-case basis and are not guaranteed. Partial refunds for the unused portion of a billing cycle may be offered at our discretion.
3. Domain Registrations
Domain name registrations, renewals, and transfers are non-refundable once processed, as domain registry fees are non-recoverable once a domain is registered.
4. Non-Refundable Items
- Domain registration, renewal, and transfer fees
- Add-on services already provisioned or consumed (e.g., SSL certificates issued, premium support sessions delivered)
- Accounts suspended or terminated for violation of our Acceptable Use Policy
5. How to Request a Refund
To request a refund, contact us with your order ID and reason for the request:
- Email: [email protected]
- WhatsApp: +91 72899 28516
- Support ticket via your client area
6. Processing Time
Approved refunds are processed back to the original payment method within 7–10 business days, depending on your bank or payment provider's processing times.
7. Cancellations
You may cancel auto-renewal for your hosting plan at any time from your client account to avoid future charges. Cancelling a plan does not automatically entitle you to a refund for the current billing period unless it falls within the trial window described above.
8. Changes to This Policy
We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.
9. Contact Us
For any questions about this policy, reach out at [email protected] or via WhatsApp at +91 72899 28516.